SHIPPING POLICY

Last Updated: June 2026

At Pinnatone, we believe online shopping should be simple, transparent, and stress-free. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers worldwide.

Order Processing

Once an order is successfully placed, our team begins preparing it for fulfillment. Orders are typically processed within 1–3 business days.

During periods of high demand, promotional campaigns, seasonal events, or holidays, processing times may be extended slightly. Customers will receive an order confirmation immediately after purchase and a shipping confirmation once the order has been dispatched.

Shipping Destinations

We currently deliver to most countries worldwide. Availability may vary depending on local carrier restrictions and import regulations.

If shipping is unavailable to your destination, you will be notified during checkout.

Estimated Delivery Times

Estimated delivery times vary by destination:

Europe: 5–12 business days

United Kingdom: 5–10 business days

United States & Canada: 6–12 business days

Australia & New Zealand: 7–15 business days

Rest of the World: 7–20 business days

These estimates are not guaranteed and may vary due to customs inspections, weather conditions, transportation disruptions, or local carrier delays.

Tracking Information

Most orders include tracking.

Once your package has been shipped, you will receive a tracking number via email. Tracking updates may take several days to appear depending on the carrier network.

Customers are responsible for providing accurate shipping information. Pinnatone cannot be held responsible for delays caused by incorrect addresses entered during checkout.

Customs, Duties & Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, or local fees imposed by the destination country.

These charges are determined by local authorities and remain the responsibility of the customer.

Pinnatone has no control over such fees and cannot predict their amount.

Lost or Delayed Packages

If your package appears delayed, we recommend allowing additional transit time before contacting support.

A shipment may be considered lost if tracking shows no movement for an extended period or if the carrier confirms non-delivery.

Our support team will investigate every case individually and work toward a fair resolution.

Incorrect Address Information

Customers are responsible for verifying all shipping details before completing their order.

If an order has already entered fulfillment, address modifications may not be possible.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

Contact

For any shipping-related questions, please contact:

Pinnatone

Email: pinnatone@outlook.com

Phone: +39 328 148 9103

Address: Via Giorgio Amendola 50, 42010 Rio Saliceto, Reggio Emilia, Italy